Shipping Policy — Deravon

At Deravon, we aim to process and deliver your order as quickly and reliably as possible. Please review the following shipping information before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, promotions, or other high-demand periods, processing may take slightly longer. We appreciate your patience.

Shipping Time

Once your order has been shipped, estimated delivery times are:

• Pakistan: 2–5 business days

• International: 7–15 business days

Delivery times are estimates and may vary depending on your location, courier delays, weather, customs, or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order.

If we offer free shipping on selected products or during promotional periods, the applicable terms will be displayed on our website.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

Please allow some time for tracking information to become active after your order has been dispatched.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to resend the package.

Delayed or Lost Orders

While we work with reliable shipping partners, Deravon cannot guarantee delivery dates and is not responsible for delays caused by courier services, weather, customs, public holidays, or other circumstances beyond our control.

If your order appears to be delayed or lost, please contact us so we can assist you.

Damaged Packages

If your package arrives damaged, please contact Deravon as soon as possible and provide photographs of the package and the items received. We will review the issue and work with you toward an appropriate resolution.

Customs and Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have questions about shipping or your order, please contact Deravon through the contact information provided on our website.

Thank you for shopping with Deravon.